Shipping, Cancellation, Refund & Return Policy

Customer satisfaction is our number one priority, and we want every customer to have a great experience with Stinky Human.

We think you'll love our products, but if for any reason you're not 100% happy with your purchase from [www.stinkyhuman.com], we've outlined our cancellation, refund and return policy below so you know exactly where you stand.

Our Cancellation Policy

All of our products, including our stick deodorants and perfume balms, are sold as one-time purchases (we don't currently offer subscriptions).

If you need to amend or cancel an order, you have one hour from the time of purchase to get in touch with us before we begin processing it. Please use [our contact form here] and include your order number if you have it.

Our Refund Policy

The policy below covers most of the situations you could (but we hope you won't!) run into with Stinky Human. If you purchased one of our products through another retailer rather than directly from our site, please refer to that retailer's own refund policy, as we're unable to process refunds for items bought in person or through third-party stores.

1. My product is faulty or broken

We don't like faulty products any more than you do. If something's arrived damaged or isn't working as it should, please get in touch with us [here] within 14 days of noticing the issue. Let us know your order number, a description of the problem, and a photo or video of the fault, and we'll sort you out with a refund or replacement at our discretion.

2. I've been sent the wrong order
Our team packs a lot of orders, and every so often a mistake happens. If you've received the wrong item, let us know within 14 days of receiving your order via [our contact form], including a photo of what you received and what's missing, this is required so we can confirm the mix-up. Once we have your photo, we'll send out your correct item right away. There's no need to send the incorrect item back, feel free to keep it or pass it on to someone who might enjoy it.

3. I'm not happy with how the product is working for me

We want everyone to love using Stinky Human. If you're a new customer trying us for the first time and you're not satisfied, you're covered by our 30-day satisfaction guarantee. Just get in touch with us [here] within 30 days of your order arriving, let us know your order number and what's not working for you, and if we can't find a solution together, we'll refund your original order price. All we ask is that you give the product a genuine try first and stay open to any suggestions we offer along the way.

4. The product is irritating my skin

Our deodorants and balms are formulated to be gentle, but every so often someone's skin just doesn't agree with a particular formula. If you've had a reaction, please contact us [here] within 30 days of receiving your first order, and we'll do what we can to help, including recommending an alternative formula if one's available.

5. Delivery issue
If your order hasn't arrived within 1 week of receiving your shipping confirmation email, please contact us [here] and we'll look into it. If you're reporting a delivery issue more than 3 weeks after your order date, we may not be able to process a refund.

Shipping Policy

We currently ship to addresses within the UK only.

Orders are dispatched the next working day after they're placed, and delivered via 1-day shipping. For example, an order placed on Monday will be dispatched Tuesday and arrive with you on Wednesday. Orders placed on a Friday, Saturday, or Sunday will be dispatched the following Monday.

Please note that during busy periods or due to circumstances outside our control (such as courier delays), delivery times may occasionally be longer than usual, we'll always let you know if that's the case.

Our Returns Policy

Because of the nature of our products, we're unable to accept returns due to a change of mind or change of circumstance. We only accept returns where an item is faulty or not as described. If your situation meets these conditions and you'd like to return an item, please contact us [here] first, if you send something back without getting in touch, we won't be able to track it or resolve your issue.

If you purchased your Stinky Human product from a retailer rather than our own site, please refer to that retailer's returns policy, as we can't accept returns for items not bought directly online.